Describe the property and occupied spaces
Share the business type, approximate square footage, number of restrooms, common areas, workspaces, break areas, and customer-facing rooms. Mention surfaces that need special care and spaces that are excluded. Floor plans or a walkthrough may be needed to turn those basics into a reliable recurring scope.
State the frequency and timing
Identify the preferred days, service window, opening hours, and whether work must happen before, during, or after normal operations. Include blackout periods, delivery schedules, building quiet hours, and the time the space must be ready. Frequency should reflect traffic, use, and the standard customers and staff expect.
Identify access and security requirements
Explain keys, codes, alarm procedures, loading access, parking, badges, elevators, and the onsite contact. Note any sign-in or escort rules. Keep sensitive credentials out of unsecured forms; those details can be exchanged through an agreed process once the service relationship and authorized contacts are confirmed.
Name priorities and special conditions
List high-traffic areas, customer-facing standards, sensitive equipment, waste procedures, supply expectations, and conditions that may require a separate conversation. Include periodic work such as interior glass, appliance detailing, or high dusting instead of assuming it belongs in every routine visit.
Define how the scope is reviewed
Ask how changes, missed access, new priorities, and service feedback will be handled. Name the person who can approve additional work and the person who should receive updates. A simple review path helps both sides keep the scope current as staffing, occupancy, and workplace needs change.